Things are not going along as well as we'd hoped lately. So many unforeseen annoyances, all coming from huge companies with lousy customer service, are keeping us away from getting much done.
Saturday, I tore out most of the rest of the bathroom subfloor, took out all the bad drywall and rewired everything electrical. After only about five hours, though, I started to lose my focus and get tired, which very strange for me after such a short work shift. Got cleaned up, put on some comfortable clothes -- and then it hit me. I got whatever illness had struck Jeff Thursday night.
Luckily, I hadn't eaten a thing in almost ten hours when it was at its worst, so I didn't have any of the, um, nasty side effects Jeff had to deal with. Sunday I woke up somewhat drained, but with all the nausea, cramps, chills and pain gone. Still fatigued but able to walk, we decided to run to Lowe's to purchase our bath faucets.
When we get to the store, we pick up two sink faucet sets and try to find the shower component. Which had been uber-clearanced two days before, and is now down to $37. Which means they don't have any left. Anywhere in the city.
Yes, Lowe's now keeps the Bancroft sink. the Bancroft toilet, the Bancroft tub, the Bancroft sink faucets - but not the shower faucets. Seriously -- I know the realities of business, but this is utterly senseless to me.
The salesman sells us the pieces from the store display, which are missing the valve (the most expensive part). Not in stock anywhere in the city. So I order one online. Still should be less than the whole set would be anywhere else.
Call tonight to check on the order status, and they tell me it's backordered and won't be in for at least a week, at which point they'll ship it. No way. Cancel that order. Order another from Home Depot, which has them in stock. Will be five days or so -- so good-bye bathtub for at least another week.
The stapler for the hardwood floors arrived from my Ebay seller today, so I went to the Midtown Home Depot to buy an air compressor. Long story short: The only one that fit my needs was a floor model, guaranteed to work. Get it home. Doesn't work. Of course.
And then tonight is also the evening Jeff took off work early to be here for the cable TV installation crew. You know, the ones who were supposed to be here to install the cable three times before, but always got their wires crossed and sent the inside-install people instead of the outside-install people, who need to run a new line. Talked to the absolutely USELESS people in customer service yesterday to make sure they knew I had to have the outside crew. Oh yes, they assured me. Not the inside installers. The people who bury the new lines. Yes, that's who's coming, they told me.
Wrong, as the other three times. So tonight I took the very unusual step of e-mailing my frustration to all of their applicable senior executive management. This company's ineptitude on the customer-service front lines knows almost no bounds. This is the third major problem I've had with them in the 12+ years I've been a customer. I truly, truly wish I had a choice in cable. But I don't.
One bright note: The new interior doors were delivered tonight too, and they're even better than we'd expected. I'm so glad Jeff agreed to do double-door units for the closets instead of bifolds. These are going to look so much better and more finished.
I've been through the wringer. The bathtub is going to have to sit here in the hallway for at least another week and a half. I feel like I'm absolutely treading water, and I'm frustrated for the first time in this project. I know I can use the downtime to get other projects done instead. But I wanted to be working on the bathroom full-bore.
And we're getting another huge snowstorm tonight. This winter has been dreadfully awful. I'm down.
Tuesday, February 5, 2008
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